In Caring Hands
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes, Homecare agencies
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds4
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Caring for children, Dementia, Eating disorders, Learning disabilities, Mental health conditions, Physical disabilities, Sensory impairment
- Last inspected2021-06-17
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families talk about how carers quickly put their loved ones at ease, even those who were initially hesitant about accepting help. The team seems to have a knack for combining practical support with genuine warmth and good humour, creating relationships that feel natural rather than clinical.
The eight family priority themes
- Staff warmth55
- Compassion & dignity55
- Cleanliness55
- Activities & engagement50
- Food quality50
- Healthcare55
- Management & leadership60
- Resident happiness55
What inspectors found
Inspected 2021-06-17
Is this home safe?
Is the care effective?
The effective domain was rated Good. The home lists dementia as a specialism alongside a wide range of other conditions including eating disorders, learning disabilities, and mental health conditions. The published report does not describe care plan content, training records, GP access arrangements, or how the home manages the clinical complexity of supporting people with very different needs within four beds. No requirement notices were recorded.Is this home caring?
The caring domain was rated Good. No inspector observations describing staff interactions, use of preferred names, response to distress, or approach to dignity and privacy are included in the published text. The Good rating indicates that inspectors found standards met, but the evidence behind that finding is not visible in the published summary.Is the home responsive?
The responsive domain was rated Good. The published report includes no detail about the activity programme, how the home meets individual preferences, or how it supports people who cannot engage in group activities. With four beds covering a very broad range of needs, the responsiveness of the home to individual circumstances is particularly important but is not evidenced in the published findings.Is the home well-led?
The well-led domain was rated Good. The registration record lists two registered managers, Mrs Maria Jeanette German and Mr Luke Ashley Lawrence, and a nominated individual, Dr John Derek Manlove. The inspection was carried out in May 2021 and a desk-based review in July 2023 found no evidence requiring a change to the rating. No specific governance detail, staff feedback, or cultural observations are included in the published text.
Source: CQC inspection report →
What the evidence base says
The team works with people across all age groups, from children through to older adults. They have experience supporting people with learning disabilities, physical disabilities, sensory impairments, mental health conditions, eating disorders and dementia. For those living with dementia, the carers focus on maintaining familiar routines and helping people stay engaged with activities they value. Their approach seems to centre on preserving dignity while providing the practical support needed day to day. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Every domain was rated Good at inspection in May 2021, which is a positive baseline. However, the published report contains almost no specific observations, quotes, or direct evidence, so scores reflect the rating rather than detailed, verifiable findings.
Homes in South West typically score 68–82.The three-lens summary
What families tell us
Families talk about how carers quickly put their loved ones at ease, even those who were initially hesitant about accepting help. The team seems to have a knack for combining practical support with genuine warmth and good humour, creating relationships that feel natural rather than clinical.
What inspectors have recorded
What stands out is the consistency people experience — the same reliable support month after month, year after year. Carers here understand that good support means helping people stay connected to the things they enjoy, whether that's getting out to social activities or simply maintaining their independence at home.
How it sits against good practice
If you're looking for support in the St. Austell area, it might be worth getting in touch to discuss your specific needs and see if they're the right fit for your family.
Worth a visit
In Caring Hands St Austell received a Good rating across all five inspection domains at its last inspection in May 2021, published in June 2021. The service is registered for a wide range of needs, including dementia, learning disabilities, and mental health conditions, across just four beds. A July 2023 review of available data found no evidence requiring a change to that rating. The main limitation here is that the published inspection text contains almost no specific detail: no inspector observations, no resident or family quotes, and no measurable evidence of what Good looks like day to day in this home. The rating is real, but you cannot rely on it alone for a home this small and this specialised. Before making any decision, visit in person, ask to meet the registered managers by name, and ask concrete questions about how the home manages a very broad range of complex needs within a four-person setting.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how In Caring Hands measures up against the other homes you’re considering. Free account.
In Their Own Words
How In Caring Hands describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where specialist care meets genuine warmth in Cornwall
Compassionate Care in St. Austell at In Caring Hands St Austell
When you need specialist support for complex conditions, finding carers who truly understand can feel overwhelming. In Caring Hands St Austell brings together skilled support workers who know how to balance professional expertise with real human connection. Based in St. Austell, they support people of all ages with everything from learning disabilities to dementia, physical disabilities to mental health conditions.
Who they care for
The team works with people across all age groups, from children through to older adults. They have experience supporting people with learning disabilities, physical disabilities, sensory impairments, mental health conditions, eating disorders and dementia.
For those living with dementia, the carers focus on maintaining familiar routines and helping people stay engaged with activities they value. Their approach seems to centre on preserving dignity while providing the practical support needed day to day.
“If you're looking for support in the St. Austell area, it might be worth getting in touch to discuss your specific needs and see if they're the right fit for your family.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Every domain was rated Good at inspection in May 2021, which is a positive baseline. However, the published report contains almost no specific observations, quotes, or direct evidence, so scores reflect the rating rather than detailed, verifiable findings.
Homes in South West typically score 68–82.The three-lens summary
What families tell us
Families talk about how carers quickly put their loved ones at ease, even those who were initially hesitant about accepting help. The team seems to have a knack for combining practical support with genuine warmth and good humour, creating relationships that feel natural rather than clinical.
What inspectors have recorded
What stands out is the consistency people experience — the same reliable support month after month, year after year. Carers here understand that good support means helping people stay connected to the things they enjoy, whether that's getting out to social activities or simply maintaining their independence at home.
How it sits against good practice
If you're looking for support in the St. Austell area, it might be worth getting in touch to discuss your specific needs and see if they're the right fit for your family.
Worth a visit
In Caring Hands St Austell received a Good rating across all five inspection domains at its last inspection in May 2021, published in June 2021. The service is registered for a wide range of needs, including dementia, learning disabilities, and mental health conditions, across just four beds. A July 2023 review of available data found no evidence requiring a change to that rating. The main limitation here is that the published inspection text contains almost no specific detail: no inspector observations, no resident or family quotes, and no measurable evidence of what Good looks like day to day in this home. The rating is real, but you cannot rely on it alone for a home this small and this specialised. Before making any decision, visit in person, ask to meet the registered managers by name, and ask concrete questions about how the home manages a very broad range of complex needs within a four-person setting.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how In Caring Hands measures up against the other homes you’re considering. Free account.
In Their Own Words
How In Caring Hands describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where specialist care meets genuine warmth in Cornwall
Compassionate Care in St. Austell at In Caring Hands St Austell
When you need specialist support for complex conditions, finding carers who truly understand can feel overwhelming. In Caring Hands St Austell brings together skilled support workers who know how to balance professional expertise with real human connection. Based in St. Austell, they support people of all ages with everything from learning disabilities to dementia, physical disabilities to mental health conditions.
Who they care for
The team works with people across all age groups, from children through to older adults. They have experience supporting people with learning disabilities, physical disabilities, sensory impairments, mental health conditions, eating disorders and dementia.
For those living with dementia, the carers focus on maintaining familiar routines and helping people stay engaged with activities they value. Their approach seems to centre on preserving dignity while providing the practical support needed day to day.
Management & ethos
What stands out is the consistency people experience — the same reliable support month after month, year after year. Carers here understand that good support means helping people stay connected to the things they enjoy, whether that's getting out to social activities or simply maintaining their independence at home.
“If you're looking for support in the St. Austell area, it might be worth getting in touch to discuss your specific needs and see if they're the right fit for your family.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
